All policies
Every published Pippa policy, in one place. Plain language, no dark patterns, and we would rather tell you a limitation than hide it.
The main agreements
Terms of Service
The contract between you and Pippa LLC: what Pippa is and is not, who can agree, your content, subscriptions, deletion, and dispute resolution.
Privacy Policy
What we collect, why, who we share it with, how long we keep it, and your rights.
Consumer Health Data Privacy
The health-data specific policy required by Washington's My Health My Data Act and similar state laws.
Acceptable Use Policy
The rules of the shared space: what you may not post, how you may not use the AI, and what happens if the rules are broken.
Safety and access
Safety and Crisis Protocol
How the AI identifies itself, how crisis signals are detected, what resources are offered, and the extra protections for teens.
Accessibility Statement
Our conformance target, what works with screen readers and larger text, the gaps we know about, and how to report a barrier.
Age and Minors Policy
Age requirements, guardian consent for teens, and parent and guardian rights.
Support
How to reach a real person, and what to expect back.
Money and data handling
Cancellation and Refunds
How to cancel a subscription, how refunds work through Apple and Google, and clinic invoicing terms.
Cookie Policy
What our websites store in your browser, what the apps store on your device, and how to control it. No advertising cookies.
Subprocessors
Every provider that processes data for us, what each does, and whether it can touch health information.
Delete your account
How to delete your account and data from inside the app, or by email.
For clinics
Business Associate Agreement
The HIPAA business associate agreement for practices and institutions, also available as a PDF.