Delete Your Account and Data
The app family is fourteen apps made by Pippa LLC: the companion apps Soli, Kipi, Momo, Lumi, Rumi, Miya and Nomi, and the structured apps Vela, Aven, Onda, Sero, Talo, Elio and Aster. Pippa and Nuro have their own documents, linked from the policies page.
You can delete your account and the data tied to it at any time, right in the app. All fourteen apps have a delete option. Each app has its own account, so delete it in each app you use. Email stays available as a backup, and you do not need to keep the app installed to ask us by email.
In the app (Soli, Kipi, Momo, Lumi, Rumi, Miya, Nomi)
- Open the app and sign in.
- Open Settings, then Account.
- Tap Delete account, read what happens, and confirm.
In the app (Vela, Aven, Onda, Sero, Talo, Elio, Aster)
- Open the app and sign in.
- Open the tab with your Account section (your care team or settings tab).
- Tap Delete my account, read what happens, type DELETE and confirm.
If the request can't reach us (for example, you're offline), nothing is deleted and your account stays as it was. Try again when you're connected.
By email (any app, as a backup)
Email pippa.app.general@gmail.com from the address on your account with the subject Delete my account and the name of the app. We will verify the request and process it. A parent or legal guardian of a teen can use the same address to have the teen's information deleted.
What happens
- The account is closed right away and you are signed out.
- A connected care team loses access right away.
- The data on your phone for that account is erased.
- Your entries and the rest of your data on our servers are permanently erased within 30 days.
Meal photos and AI chat history are kept on your phone, not on our servers. Deleting the account in the app erases them from the phone; deleting the app does too.
What is kept, and for how long
The law requires us to keep a small record, stored against an internal identifier rather than your name or email:
- Records of data-sharing agreements you signed or ended
- The deletion itself
- Any audit records of care-team access
These are kept for about six years, then deleted.
Subscriptions
Deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it in your App Store or Google Play subscription settings.
More detail: App Family Privacy Policy. Questions: pippa.app.general@gmail.com.