Accessibility Statement
Pippa is used by people in eating-disorder recovery and by their care teams. Recovery support should not depend on how well you see a screen, how steadily you can tap, or whether you use a screen reader. This statement describes where Pippa's accessibility stands today, honestly, including what still needs work.
1. What this covers
- The Pippa mobile apps for iOS and Android.
- The clinician and family dashboard, and the Pippa Circle app that wraps it.
- Our websites: the marketing site, the clinician hub, the blog, and this legal site.
2. Conformance target
Our target is the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, applied to our websites and, in spirit, to the mobile apps alongside Apple's and Google's platform accessibility guidance.
Current status: partially conformant. That means most of the product meets the target, but some parts do not yet. We are not claiming full conformance, because that would not be true.
3. What works today
- Screen readers. Interactive controls, icons, and images across the apps carry accessibility labels, so VoiceOver and TalkBack announce what they are rather than reading a raw icon name.
- Platform text size. The apps use the system text styles, so they follow the text size you set in iOS or Android settings.
- No time pressure. Nothing in Pippa expires on a countdown. You can take as long as you like to log a meal, answer a check-in, or reply to your care team.
- Motion. Our websites respect the "reduce motion" setting in your operating system.
- Keyboard use on the web. The dashboard and websites are built from standard HTML controls that can be reached and operated with a keyboard.
- Plain language. Copy throughout the product is written to be gentle and readable rather than clinical or dense.
4. Known limitations
These are the gaps we are aware of. We would rather list them than let you discover them.
- Very large text sizes. A few dense screens, such as charts and the calendar grid, can crowd or clip at the largest accessibility text sizes.
- Color contrast. Some of the softer pink and pastel text on light backgrounds is below the 4.5:1 contrast ratio we are aiming for.
- Pet and celebration animations. The in-app animations do not yet all honor the system "reduce motion" setting.
- Charts. Dashboard charts convey some information through color and shape that is not yet fully available as text to a screen reader.
- Meal photos. A photo you take is your own content, so we cannot describe it for you; screen readers announce it as a meal photo with its date and time.
- Emoji-based scales. Where a check-in uses an emoji scale, the underlying value is also exposed as a label, but the emoji set itself may read oddly on some devices.
These items are on our list, and reports from real users move them up it.
5. Assistive technology we test against
- VoiceOver and Dynamic Type on iOS.
- TalkBack and font scaling on Android.
- Keyboard-only navigation and browser zoom on the web.
We do not yet run a formal third-party accessibility audit. When we do, we will publish the result here.
6. Tell us about a barrier
If any part of Pippa is hard or impossible for you to use, please tell us at pippa.app.general@gmail.com. Include the device, the assistive technology you use, and what you were trying to do. Messages go to a real person.
- We aim to acknowledge accessibility reports within 5 business days.
- We will tell you what we can fix, and roughly when.
- If something cannot be fixed quickly, we will offer another way to get the same result, such as help by email.
If you are not satisfied with our response, you may escalate by replying with "accessibility escalation" in the subject line, and it will be reviewed by the company owner.
7. This statement
We review this statement at least once a year, and whenever we ship a significant change to the apps or the dashboard. It was last reviewed on August 18, 2026.